The Banco de Costa Rica (BCR) has reported a significant increase in the use of its digital banking platforms. According to data from 2025, more than 6.5 million transactions were processed monthly through the bank’s Virtual Office and BCR Mobile App, resulting in over 78 million transactions for the year. This means that for every transaction completed at a physical branch, nearly eight were conducted digitally.
Customers can now open savings accounts or request credit cards without visiting a branch. By downloading the BCR Mobile App, users can find options such as “Request credit card” or “Open Account” directly on the app.
Other self-service procedures available online include loan applications, restructuring, balance transfers, card changes, creation of automatic savings plans, requesting card PINs, and password recovery for virtual office access. These services are accessible via the bank’s website (www.bancobcr.com) or through the mobile app.
Clients also have access to their accounts for paying various public and private services, making SINPE Móvil transfers, checking balances and statements, and reviewing daily transactions using these digital channels.
To assist customers with these processes, BCR provides free video tutorials on its YouTube channel offering step-by-step guidance.
The bank highlights several advantages of digital self-management:
“Inmediatez. El cliente no debe desplazarse hasta una oficina comercial para realizar su solicitud. En el mismo momento obtiene respuesta de su gestión
Proceso sostenible. A través de este tipo de servicios 100% digitales, el BCR sigue materializando su firme compromiso de impulsar el desarrollo sostenible del país, ya que al no utilizar papel (para la emisión de contratos y recolección de firmas manuscritas) y plástico (en el uso bolsas de empaque de la documentación), entre otros, se reduce la cantidad de emisiones de carbono y de desechos
Seguridad. El ingreso a los canales y el proceso de cada trámite cuenta con los más altos estándares de seguridad para evitar fraudes, tales como la validación de la identidad de los usuarios mediante factores biométricos, envío de códigos de seguridad personalizados, enlace con sistemas nacionales oficiales, entre otros”
For further information about these channels or assistance with digital banking services, customers can contact the support center at 2211-1111 or send a message via WhatsApp at 2211-1135.
